Xtromate

Last Updated: 5/4/2025

Introduction

At Xtromate ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and mobile application (collectively, the "Platform"). Please read this policy carefully. By using the Platform, you agree to the terms of this Privacy Policy.

Data Collection

We collect information that you provide directly to us and information that is automatically collected when you use our Platform.

User Data: When you register as a user, book a service, or communicate with us, we may collect personal information such as your name, email address, phone number, physical address, and payment information. Location data is collected to facilitate service provision.
Vendor Data: When you register as a vendor, we collect information necessary for verification and service provision, including your name, contact details, service category, government-issued identification documents (e.g., Aadhaar), certifications, bank account details for payouts, and location data.
Usage Data: We automatically collect information about your interaction with the Platform, such as IP address, device type, operating system, browser type, pages visited, and the dates/times of your visits.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our website.

Data Usage

We use the collected information for various purposes, including:

Providing, operating, and maintaining our Platform.
Processing bookings and assigning vendors to service requests.
Facilitating secure payments and managing payouts to vendors.
Verifying vendor identities and qualifications.
Improving the Platform, including analyzing usage trends and personalizing user experience.
Communicating with you, including sending service updates, notifications, and promotional materials (with your consent).
Ensuring the security and integrity of our Platform.
Complying with legal obligations.

Data Protection

We implement robust security measures to protect your data:

Secure Storage: Your data is stored on secure servers with access controls.
Encryption: Sensitive information, such as payment details and identification documents, is transmitted and stored using encryption.
Limited Sharing: We share information only as necessary. For instance, vendors initially receive only approximate location coordinates for a job request; full contact details are shared only after a booking is confirmed and the service is about to commence. We do not sell your personal data to third parties.
Vendor Vetting: We have processes in place to verify vendor credentials.

Data Sharing and Disclosure

We may share your information in the following circumstances:

With Vendors: To enable them to provide the requested services.
With Service Providers: We may engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, data analysis, customer support).
For Legal Reasons: If required by law or in response to valid requests by public authorities.
Business Transfers: In connection with a merger, acquisition, or asset sale.

User Rights

You have rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete data. You can typically update your profile information directly within the app.
Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving promotional communications from us.

To exercise these rights, please use the features available in the app or contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: xtromateofficial@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.