Partner FAQ

Find answers to commonly asked questions about joining Xtromate as a service partner. Learn about registration, payments, commissions, and how to grow your business with us.

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Partner FAQ

How do I become a technician on Xtromate?

What documents do I need to provide?

How long does the approval process take?

Is there a fee to join?

How do I set my service rates?

Can I offer multiple services?

How do I update my availability?

How important are reviews and ratings?

How do I receive booking requests?

Can I decline a booking?

What if I need to cancel a confirmed booking?

How do I communicate with customers?

How do I get paid?

When do I receive my earnings?

What fees does Xtromate charge?

Can I offer discounts or promotions?

What happens if a customer requests a refund?

What are my responsibilities during a service call?

What if a job requires more work than expected?

What is OTP verification?

What if there's a dispute with a customer?

What insurance do I need?

How do I handle safety issues on a job site?

What are my tax responsibilities?

What about liability for damages?

How do I improve my visibility on the platform?

Can I take jobs outside the platform?

What happens if my account is suspended?

Can I update my bank details?

How can I get more bookings?

Can I specialize in certain services?

What if I consistently receive low ratings?

How do I contact technician support?

What are support hours?

Where can I find more information about policies?

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