Partner Terms & Conditions

Last Updated: 10/6/2025

Introduction

Welcome to Xtromate! These Partner Terms and Conditions ("Partner Terms") govern your participation as a service provider ("Partner") on the Xtromate platform ("Platform"). By registering and providing services through the Platform, you agree to be bound by these Partner Terms, along with our general Terms & Conditions and Privacy Policy. If you do not agree to these terms, please do not register as a Partner.

Partner Eligibility and Registration

• Age and Legal Capacity: You must be at least 18 years old and have the legal capacity to enter into contracts.
• Accurate Information: You agree to provide accurate, current, and complete information during registration, including your full name, contact details, service category, and city of operation.
• Verification Process: All Partners must complete Xtromate's verification process, which includes providing:
  • Government-issued identity proof (e.g., Aadhaar, Driver's License, Passport)
  • Relevant certifications or qualifications (if applicable to your service category)
  • Bank account details for receiving payments
  • Any other documentation requested by Xtromate
• Right to Refuse: Xtromate reserves the right to refuse registration or terminate Partner accounts at its sole discretion, including for failure to meet verification requirements or violation of these Partner Terms.

Partner Responsibilities

• Service Quality: Partners agree to perform all services professionally, competently, and in accordance with industry standards and customer requirements. You are responsible for delivering high-quality work and ensuring customer satisfaction.
• Professionalism: Partners must conduct themselves professionally at all times when interacting with customers and Xtromate support. This includes being courteous, respectful, and responsive.
• Branded T-Shirts: Partners MUST wear Xtromate-branded T-shirts (provided or approved by Xtromate) while performing services booked through the Platform. This requirement is mandatory and helps build trust with customers. Failure to comply may result in penalties or account suspension.
• Job Acceptance and Cancellation: Partners are expected to accept jobs that match their availability and skills. If you must cancel a job, you must do so as early as possible through the Platform and provide a valid reason. Frequent or suspicious cancellations may result in penalties, reduced job visibility, or account suspension.
• Communication: Partners agree to:
  • Respond promptly to customer inquiries and booking requests
  • Communicate clearly about service details, timing, and any issues
  • Keep customers and Xtromate support informed of job progress
  • Use professional language in all communications
• Tools and Equipment: Partners are responsible for providing their own tools, equipment, and materials necessary to complete jobs, unless otherwise specified in the job description.
• Safety and Compliance: Partners must comply with all applicable safety regulations, building codes, and local laws while performing services. You are responsible for your own safety and the safety of customers and their property.
• Insurance: While not mandatory, Partners are encouraged to maintain appropriate insurance coverage for their work, including liability insurance.

Pricing and Payment Terms

• Platform Pricing: Service pricing is determined by Xtromate based on market rates, service type, complexity, and location. Partners agree to accept the pricing set by the Platform for each job.
• Commission Structure: Xtromate charges a commission on each completed job facilitated through the Platform. The commission rate will be clearly communicated to you during onboarding and may be updated from time to time with advance notice via the Platform or email.
• Payment Process:
  • Customer payments are held in escrow by Xtromate upon booking confirmation.
  • Upon successful completion of the job (as confirmed by the customer or Platform criteria), Xtromate will release the payment to your registered bank account, minus the applicable commission and any taxes or fees.
  • Payouts are typically processed within 3-7 business days after job completion and confirmation.
• No Upfront Fees: Xtromate does not charge Partners any upfront fees or subscription costs to join the Platform or list services. You only pay commission on completed jobs.
• Disputes and Refunds: If a customer disputes the quality or completion of your work, Xtromate may withhold payment pending resolution. Xtromate's decision on payment adjustments or refunds in case of disputes is final.
• No Direct Payment: Partners must NOT request or accept direct payment from customers for jobs booked through the Platform. All payments must be processed through Xtromate. Violation of this policy may result in immediate account termination and forfeiture of payment for the job.

Job Completion and Reviews

• Job Confirmation: Jobs are considered complete when the customer confirms completion through the Platform or when Xtromate determines completion based on Platform criteria (e.g., after a set period if no issues are reported).
• Customer Reviews: Customers may rate and review your service after job completion. Reviews are publicly visible on your Partner profile. You agree to accept honest customer feedback.
• Impact of Reviews: Your average rating and reviews will impact your visibility on the Platform and your eligibility for future jobs. Xtromate may prioritize higher-rated Partners for job assignments.
• Responding to Reviews: Partners may respond to customer reviews professionally and respectfully. Xtromate reserves the right to remove inappropriate or abusive responses.

Partner Benefits

• No Upfront Fees: Access to local jobs with no registration or listing fees.
• Branding and Trust: Build trust and credibility with customers through Xtromate branding (T-shirts, platform verification) and user reviews.
• Automated Payments: Receive timely, automated payouts to your bank account after commission deduction.
• Flexible Schedule: Accept jobs that fit your availability and schedule. You control when and how much you work.
• Support: Access to Xtromate's support team for assistance with platform navigation, job issues, or technical problems.

Partner Conduct and Prohibited Activities

Partners must NOT engage in the following activities:

• Providing false or misleading information to customers or Xtromate
• Soliciting customers to book services outside of the Xtromate Platform
• Accepting direct payments for Platform-booked jobs
• Harassing, threatening, or behaving inappropriately toward customers or Xtromate staff
• Performing services under the influence of alcohol or drugs
• Subcontracting jobs to unverified third parties without Xtromate approval
• Manipulating reviews or ratings (e.g., requesting fake positive reviews)
• Using the Platform for any illegal or fraudulent purposes
• Violating any applicable laws, regulations, or industry codes of conduct

Violation of these prohibitions may result in account suspension, termination, withholding of payments, and potential legal action.

Intellectual Property

Xtromate retains all rights to the Platform, including its design, logos, branding, and content. Partners are granted a limited, non-exclusive license to use Xtromate branding (such as T-shirts and logos) solely for the purpose of providing services through the Platform. This license terminates when your Partner account is terminated.

Termination

• By Partner: You may terminate your Partner account at any time by contacting Xtromate support. You will receive payment for all completed jobs pending payout at the time of termination.
• By Xtromate: Xtromate may suspend or terminate your Partner account immediately, with or without notice, for any reason, including but not limited to:
  • Violation of these Partner Terms or general Terms & Conditions
  • Failure to meet verification requirements
  • Poor service quality, low ratings, or excessive customer complaints
  • Fraudulent activity or misconduct
  • Inactivity on the Platform for an extended period
• Effect of Termination: Upon termination, you will lose access to the Platform and may not be eligible for pending payments if termination is due to violation of these terms or fraudulent activity.

Limitation of Liability

• Independent Contractor: Partners are independent contractors, not employees or agents of Xtromate. Xtromate is not responsible for your actions, work quality, or any liabilities arising from your services.
• No Guarantees: Xtromate does not guarantee a minimum number of jobs, earnings, or income to Partners. Job availability depends on customer demand, your ratings, location, and other factors.
• Liability for Damages: You are solely responsible for any property damage, personal injury, or other harm caused by your work. Xtromate is not liable for such damages.
• Platform Limitations: Xtromate provides the Platform "as is" and does not guarantee uninterrupted, error-free, or secure operation. Xtromate is not liable for technical issues, downtime, or lost business opportunities resulting from Platform unavailability.

Indemnification

You agree to indemnify, defend, and hold harmless Xtromate, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

• Your provision of services through the Platform
• Your violation of these Partner Terms or applicable laws
• Your negligence, misconduct, or fraudulent activity
• Any disputes with customers

Dispute Resolution

In case of disputes between you and Xtromate, or between you and a customer regarding services booked through the Platform, you agree to:

• First, contact Xtromate support at xtromateofficial@gmail.com to attempt resolution.
• Cooperate with Xtromate's mediation and dispute resolution process.
• Accept Xtromate's final decision on disputes involving payment, service quality, or Platform policies.

Governing Law

These Partner Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/State, e.g., Mumbai, Maharashtra].

Changes to Partner Terms

Xtromate reserves the right to modify or update these Partner Terms at any time. We will provide notice of significant changes via email or Platform notification. Your continued participation as a Partner after such changes constitutes acceptance of the new terms.

Contact Us

If you have any questions about these Partner Terms & Conditions, please contact us at:
Email: xtromateofficial@gmail.com
Phone: +916376500280